Appalachian Underwriters, Inc.
Customer Service Representative
Columbia, South Carolina
Role and Responsibilities:
Ability to analyze detailed information regarding customer invoices, payment and policy status questions
Deal directly with customers either by telephone, electronically or written correspondence
Respond promptly to customer inquiries and maintain confidentiality
Handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquireis, comments, complaints...
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